This property is in high demand!
15 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
Sparkling clean
Guests have rated this property 9.0/10 on cleanliness
"The room is quiet and clean, the towels are changed everyday"
"Hotel room is outstanding and clean, room also big."
"Excellent condition and cleanliness for a 4 star hotel."
Located in heart of Jeju
This neighborhood is preferred by frequent travelers. Properties here have the highest location ratings, high review scores, and lots of bookings
"I will definitely stay in this hotel again if I visit Jeju."
"Location is great, walking distance to many sights."
"Location is near airport with many places within reach"

Top Value
Guests rated this property 9.0/10 on value for money
"Very convenient and value for money"
"It was value for money."
"Worth the price."
Check-in [24-hour]
"We were warmly greeted and checked in immediately."
"When checking in, the service agent Helen was AMAZING."
Free Wi-Fi
Free parking
Front desk [24-hour]
Restaurants
Family room
Luggage storage
Breakfast
Tours
15 travelers have booked today.
Based on 9,919 verified reviews
9.3
9.2
9.0
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Location rating score
| Value for money | 9.0 |
| Location rating | 9.3 |
| Nearest airport | Jeju International Airport (CJU) |
| Distance to airport | 2.3 km |
Based on 7792 reviews from verified travelers
Yes! Hotel Leo provides laundry service at your convenience and even hot water linen and laundry washing for whenever you need your favorite shirts or dresses clean and fresh all throughout your trip. Please contact the property for more information.
The average travel time to get from Hotel Leo to the airport is 5 minutes, but please keep in mind that the travel time may fluctuate based on traffic, weather conditions, and time of day.
The typical room rate for Hotel Leo in the past month is 138940.26 KRW, compared to city's average of 122765.3 KRW.
Past visitors that stayed at Hotel Leo have given this property a rating of 9.27 for its outstanding location as the major highlight for their stay.
100.0% of our past visitor reviews have given a positive appraisal and comments about this property's pet services. You can look up on more detailed customer reviews, and comments for Hotel Leo down in the review section.
Verified group travelers that have stayed at this property have given Hotel Leo an average rating of 9.0. You can find more comprehensive customer evaluations and remarks by filtering for a specific type of verified travelers down in the review section.
Verified local visitors that have stayed at this property have given Hotel Leo an average rating of 9.1. You can look up on more detailed customer ratings, and responses for this property down in the review section.
The nearest train, metro, or bus station is Jeju Intercity Bus Terminal, 2711.6 m away from Hotel Leo.
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Visitors checking in or out before or after the specified periods may be charged an additional fee.

Experience Luxury and Convenience at Hotel Leo in Jeju
Welcome to Hotel Leo, a 4-star haven of luxury and comfort located in the heart of Jeju, South Korea. With its prime location just 5 minutes away from the airport, this modern hotel offers a seamless travel experience for both business and leisure travelers.
Step into Hotel Leo and be greeted by a stylish and contemporary atmosphere. The hotel was last renovated in 2014, ensuring that guests are treated to the latest in modern amenities and design. The sleek interiors and tasteful decor create an ambiance of sophistication, making it the perfect place to unwind after a long day of exploring the beautiful island of Jeju.
Hotel Leo boasts a total of 95 well-appointed rooms, each designed to provide the utmost comfort and convenience. Whether you choose a spacious deluxe room or a luxurious suite, you can expect a restful night's sleep on plush bedding and enjoy modern amenities such as flat-screen TVs, minibars, and complimentary Wi-Fi. The rooms are meticulously maintained to ensure a pristine and comfortable stay for every guest.
Check-in at Hotel Leo begins at 02:00 PM, allowing you to settle in and start your Jeju adventure without delay. The friendly and attentive staff are always ready to assist you with any inquiries or special requests you may have. And when it's time to bid farewell to this enchanting island, check-out is until 12:00 PM, giving you ample time to pack and prepare for your departure.
Families traveling with children will find Hotel Leo to be a welcoming destination. The hotel's child policy allows children between the ages of 4 to 12 to stay free of charge, making it an ideal choice for a family vacation. Create lasting memories as you explore the wonders of Jeju with your little ones, knowing that they are well taken care of at Hotel Leo.
Experience the perfect blend of luxury, convenience, and family-friendly hospitality at Hotel Leo. Book your stay today and discover why this hotel is the preferred choice for discerning travelers visiting Jeju.
Unwind and Indulge in Entertainment at Hotel Leo's Vibrant Bar
At Hotel Leo, we understand the importance of relaxation and entertainment during your stay. Our vibrant bar is the perfect place to unwind and indulge in a variety of entertainment options. Step into a lively atmosphere where you can sip on expertly crafted cocktails while enjoying live music performances by local artists. The bar offers a wide selection of premium spirits, wines, and beers, ensuring there is something to suit every taste. Whether you prefer a classic cocktail or a unique creation, our skilled bartenders are ready to cater to your preferences and create a drink that will tantalize your taste buds. With its trendy and modern decor, the bar provides a stylish setting for socializing with friends or meeting fellow travelers. So sit back, relax, and let the vibrant ambiance of our bar elevate your evening.
Convenience Facilities at Hotel Leo
Hotel Leo in Jeju, South Korea, offers a range of convenience facilities to ensure a comfortable and hassle-free stay for its guests. With safety deposit boxes available, you can have peace of mind knowing that your valuable belongings are securely stored. Stay connected with complimentary Wi-Fi in all rooms and public areas, allowing you to easily browse the internet, check emails, or stay connected with loved ones back home.
For guests who prefer to smoke, Hotel Leo provides a designated smoking area, ensuring a pleasant environment for both smokers and non-smokers. The hotel also offers luggage storage facilities, allowing you to explore the city without the burden of carrying your bags. Additionally, the daily housekeeping service ensures that your room is always clean and tidy, allowing you to relax and unwind after a busy day of exploring Jeju. Hotel Leo's convenience facilities are designed to enhance your stay and provide you with a seamless experience.
Convenient Transport Facilities at Hotel Leo
Hotel Leo in Jeju, South Korea, offers a range of convenient transport facilities to ensure a hassle-free stay for its guests. From the moment you arrive, you can take advantage of the airport transfer service provided by the hotel, allowing you to relax and enjoy the journey to your accommodation. Additionally, the hotel offers a shuttle service that can take you to popular attractions and destinations in the area, making it easy for you to explore the beauty of Jeju Island.
For guests who prefer to drive, Hotel Leo provides valet parking and a car park onsite, ensuring that you have a secure place to park your vehicle. The best part? The car park is free of charge, allowing you to save money on parking fees. If you're interested in booking tours or purchasing tickets to local attractions, the hotel also offers a convenient ticket service, making it easy for you to plan your itinerary and make the most of your time in Jeju. With its comprehensive transport facilities, Hotel Leo is the perfect choice for travelers looking for convenience and ease during their stay in Jeju, South Korea.
Indulge in Culinary Delights at Hotel Leo's Dining Facilities
Hotel Leo in Jeju, South Korea, offers a delightful array of dining options to satisfy every palate. Start your day off right with a scrumptious breakfast buffet, where you can choose from a wide selection of freshly baked pastries, cereals, fruits, and hot dishes. The restaurant at Hotel Leo is a haven for food enthusiasts, serving up a delectable fusion of local and international cuisines. With an extensive menu featuring both traditional Korean delicacies and international favorites, there is something to please every guest. If you're in the mood for a quick pick-me-up or a cozy spot to relax, head to the hotel's coffee shop, where you can indulge in aromatic coffees, refreshing teas, and a variety of delicious snacks. With daily housekeeping ensuring cleanliness and comfort, Hotel Leo's dining facilities provide a truly memorable culinary experience that will leave you craving for more.
Experience a Wide Range of Comfortable Rooms at Hotel Leo in Jeju
Hotel Leo offers an impressive selection of room types designed to cater to every traveler's needs. Whether you're seeking a cozy Superior Double Room with a Steam Clothing Care System or a spacious Suite with a King Bed, each room provides a comfortable and inviting atmosphere. For families or groups, the Family Room with two Queen Beds and the Traditional Korean Ondol Room with Japanese Futons offer versatile options for a memorable stay. Additionally, guests can choose from various configurations such as the Superior Twin, Superior Triple, or the elegant Superior King Room, all thoughtfully designed to ensure a restful experience.
Booking your stay through Agoda guarantees you the best prices available, allowing you to enjoy these luxurious accommodations without worry. The platform offers a hassle-free booking process, making it simple and convenient to secure your preferred room type. With exclusive deals and easy access, Agoda helps you focus on creating unforgettable memories during your visit to Jeju, all while enjoying the comfort and variety that Hotel Leo has to offer.
Discover the Vibrant Charm of Downtown Jeju
Welcome to Hotel Leo, nestled in the heart of downtown Jeju, South Korea. This bustling area is a vibrant hub of activity, offering a unique blend of modern attractions and rich cultural heritage. With its convenient location, Hotel Leo is the perfect base for exploring all that downtown Jeju has to offer.
Step outside the hotel and immerse yourself in the lively atmosphere of downtown Jeju. Take a leisurely stroll along the bustling streets lined with trendy boutiques, charming cafes, and traditional markets. Indulge in some retail therapy as you browse through the latest fashion trends or hunt for unique souvenirs to take back home.
Food lovers will be in paradise in downtown Jeju, as the area is renowned for its diverse culinary scene. From sizzling street food stalls to upscale restaurants offering delectable local delicacies, there is something to satisfy every palate. Don't miss the chance to try Jeju's famous black pork, fresh seafood, and mouthwatering street snacks.
For those seeking a taste of history and culture, downtown Jeju is home to several iconic landmarks. Visit the Jeju Folklore and Natural History Museum to learn about the island's rich heritage, or explore the beautiful Jeju Dongmun Traditional Market, where you can experience the sights, sounds, and flavors of traditional Korean life.
After a day of exploration, retreat to the comfort of Hotel Leo, where you can relax and recharge for another exciting day in downtown Jeju. With its modern amenities, stylish rooms, and warm hospitality, Hotel Leo ensures a memorable stay in the heart of this vibrant city.
Traveling from the Airport to Hotel Leo in Downtown Jeju, South Korea
Welcome to Hotel Leo, your perfect accommodation choice in the heart of Jeju, South Korea. Conveniently located in Downtown Jeju, our hotel offers easy access to various attractions, shopping centers, and dining options. When it comes to reaching Hotel Leo from the nearest airport, you have a few options to choose from.
If you are arriving at Jeju International Airport, the most convenient way to reach Hotel Leo is by taking a taxi. The journey from the airport to the hotel takes approximately 10 minutes, depending on the traffic. Taxis are readily available outside the airport terminal, and the drivers are familiar with the hotel's location. Sit back, relax, and enjoy the scenic drive as you make your way to our comfortable and stylish hotel.
Alternatively, if you prefer public transportation, you can take a bus from the airport to Downtown Jeju. The bus stop is located just outside the arrival hall. Look for the bus number 100 or 500, which will take you directly to Downtown Jeju. The journey takes around 20 minutes, and once you reach Downtown Jeju, Hotel Leo is just a short walk away.
No matter which mode of transportation you choose, our friendly and knowledgeable staff at Hotel Leo is always available to assist you with directions and any other travel-related queries you may have. We look forward to welcoming you to our hotel and ensuring your stay in Jeju is unforgettable.
Exploring the Vibrant Surroundings of Hotel Leo in Jeju
Hotel Leo is perfectly situated in Jeju, South Korea, offering easy access to a variety of exciting landmarks and attractions. One of the must-visit landmarks nearby is Yongduam Rock, also known as Dragon Head Rock. This unique rock formation resembles the head of a dragon emerging from the sea, creating a stunning sight that is sure to leave visitors in awe.
For those looking to indulge in some local cuisine, Black Pork Street is just a stone's throw away from the hotel. This vibrant street is renowned for its mouthwatering grilled black pork dishes, which are a specialty of Jeju. Visitors can savor the rich flavors and experience the lively atmosphere of this bustling food street.
Culture enthusiasts will appreciate the proximity of Jeju Folklore & Natural Museum, where they can delve into the island's rich history and learn about its unique folklore. Additionally, the Jeju NANTA Theatre offers captivating performances that combine traditional Korean music, acrobatics, and comedy.
If you're in need of some retail therapy, Seongjinkosa Retail Shop is nearby, offering a wide range of local products and souvenirs. For those seeking traditional Korean medicine, Jangsaeng Oriental Medicine Clinic is just a short distance away, providing holistic treatments and consultations.
Nature lovers will be delighted to discover Nokkomejokeun Oreum, a small volcanic cone that offers picturesque hiking trails and panoramic views of the surrounding landscape. Whether you're looking to explore cultural landmarks, indulge in local delicacies, or immerse yourself in natural beauty, Hotel Leo's surroundings offer a plethora of options to suit every traveler's preferences.
Convenient Public Transport Stations near Hotel Leo in Jeju, South Korea
Located just a stone's throw away from the Jeju Intercity Bus Terminal, Hotel Leo offers unparalleled convenience for travelers looking to explore the beautiful island of Jeju. This bustling transport hub provides easy access to various destinations across the island, making it a perfect choice for both leisure and business travelers.
From the Jeju Intercity Bus Terminal, visitors can hop on a bus and embark on an exciting adventure to popular attractions such as Seongsan Ilchulbong, Hallasan National Park, and Jeju Folk Village. Whether you're in the mood for hiking, sightseeing, or immersing yourself in the local culture, the bus terminal offers a wide range of routes to suit every traveler's preferences.
Additionally, the bus terminal is well-connected to other major transport stations in Jeju, including Jeju International Airport and the Jeju Intercity Bus Terminal. This means that getting to and from Hotel Leo is a breeze, whether you're arriving by air or planning to explore other parts of the island. With such convenient public transport options right at your doorstep, Hotel Leo is the ideal base for discovering all that Jeju has to offer.
A Culinary Delight: Dining Options Near Hotel Leo
When it comes to dining near Hotel Leo, guests are spoiled for choice. Just steps away from the hotel, you'll find Ujin Haejangguk, a local favorite known for its hearty and flavorful beef soup. If you're in the mood for some delicious handmade noodles, head to Jamae Guksu (Restaurant), where you can savor the traditional flavors of Jeju. For a taste of authentic Korean barbecue, Donsadon (Main Branch) is a must-visit, offering a wide selection of premium meats. If you're looking for a more upscale dining experience, Sangchunjae is the perfect choice, serving exquisite Korean cuisine in an elegant setting. For those craving international flavors, Bagdad Halal Jeju offers a unique blend of Middle Eastern and Korean dishes. Iltong Iban is another fantastic option, specializing in fresh seafood and Korean delicacies. Don't miss the opportunity to try the famous Jeju black pork at Jeju Kim Man-bok Main Store, a local favorite. And if you're in the mood for some traditional Jeju cuisine, Dombaedon is the place to be. With so many dining options just a stone's throw away, Hotel Leo is truly a food lover's paradise.
Shop till you drop in Jeju
Hotel Leo is located in the heart of Jeju, surrounded by a plethora of shopping landmarks. Just a short walk away, visitors can explore the vibrant Yeondong Jonghap Market, where they can immerse themselves in the bustling atmosphere and find a wide variety of local produce, street food, and traditional crafts. For those looking for a one-stop shopping experience, E-Mart Sinjeju Branch and Emart Store are conveniently located nearby, offering everything from groceries to clothing and electronics. Fashion enthusiasts will be delighted to discover Sumokwongil, a trendy shopping street lined with boutique stores and stylish cafes. For duty-free shopping, Shilla Duty Free and Lotte Duty Free are just a stone's throw away, where visitors can indulge in luxury brands and tax-free shopping. Wine connoisseurs can head to Jeju Wine Outlet, which offers a wide selection of locally produced wines. For a taste of local culture, the Jeju City Traditional Five Day Market and Dongmun Market are must-visit destinations, offering a wide range of traditional handicrafts, fresh seafood, and local delicacies. With Hotel Leo's prime location, guests can embark on a shopping adventure like no other in Jeju.
Affordable Luxury at Hotel Leo in Jeju
Looking for a luxurious stay in Jeju without breaking the bank? Look no further than Hotel Leo. With an average room price of just $105, Hotel Leo offers exceptional value for money compared to the average price of a hotel room in Jeju, which stands at $87.
At Hotel Leo, you can enjoy all the comforts and amenities of a high-end hotel without the hefty price tag. Each room is tastefully decorated with modern furnishings and offers a serene and relaxing ambiance. Whether you're traveling solo, as a couple, or with family, Hotel Leo has a range of room types to suit your needs, from cozy single rooms to spacious suites.
Not only does Hotel Leo offer affordable rates, but it also provides top-notch services and facilities. Guests can take advantage of the on-site fitness center, spa, and swimming pool, perfect for unwinding after a day of exploring the beautiful island of Jeju. The hotel's friendly and attentive staff are always on hand to ensure your stay is comfortable and memorable. So why settle for an average hotel room in Jeju when you can experience affordable luxury at Hotel Leo?
Exceptional Staff and Excellent Service
Hotel Leo in Jeju, South Korea, is renowned for its exceptional staff and excellent service. Guests have consistently praised the hotel's friendly and helpful staff, who go above and beyond to ensure a memorable stay. The multilingual staff, fluent in English and Mandarin, make communication a breeze for international travelers. From the moment guests arrive, they are greeted with warmth and genuine hospitality, creating a welcoming atmosphere that sets the tone for a delightful stay.
Reviewers have also commended the hotel's convenient location, making it an ideal base for exploring Jeju. Situated in a prime area, guests have easy access to popular attractions, shopping districts, and dining options. Whether it's seeking out cultural landmarks or experiencing the vibrant nightlife, Hotel Leo's location ensures that guests can make the most of their time in Jeju.
Furthermore, the hotel's facilities and accommodations have left a lasting impression on guests. The rooms are described as clean, spacious, and beautifully decorated with captivating artwork. The attention to detail and stylish design contribute to a comfortable and visually pleasing environment. Additionally, guests appreciate the good service provided by the hotel, with staff readily available to assist with any needs or inquiries.
To complete the exceptional experience, Hotel Leo offers a delicious breakfast spread that has received high praise from guests. Starting the day with a satisfying meal sets the tone for a day of exploration and adventure. With a wide variety of options to choose from, guests can indulge in both local and international flavors, ensuring a delightful start to their day.
Overall, Hotel Leo in Jeju, South Korea, is a standout choice for travelers seeking a memorable and enjoyable stay. With its exceptional staff, excellent service, convenient location, stylish accommodations, and delicious breakfast, guests are guaranteed a truly remarkable experience.
A Haven of Excellence: Hotel Leo's Exceptional Customer Ratings
Hotel Leo in Jeju, South Korea, has garnered an impressive reputation for its outstanding customer ratings. With an overall rating of 9.0, it is clear that this hotel goes above and beyond to provide a remarkable experience for its guests. From the moment you step foot into the hotel, you will be greeted by a warm and friendly staff, whose performance is rated at an impressive 9.2. Their dedication to ensuring your comfort and satisfaction is evident in every interaction, making your stay truly memorable.
One aspect that stands out is the hotel's exceptional cleanliness, which is rated at an impressive 9.0. The rooms are meticulously maintained, ensuring that every guest enjoys a pristine and hygienic environment. Whether you are traveling for business or leisure, you can rest assured that your accommodation will be impeccably clean, allowing you to relax and unwind in a space that feels like a true home away from home.
Another highlight of Hotel Leo is its prime location, which is rated at an impressive 9.2. Situated in the heart of Jeju, this hotel offers convenient access to a plethora of attractions, restaurants, and shopping destinations. Whether you wish to explore the vibrant city or immerse yourself in the natural beauty of Jeju Island, you will find that Hotel Leo's strategic location serves as the perfect starting point for your adventures. With such a high rating for location, guests can easily explore the best that Jeju has to offer, creating unforgettable memories during their stay at Hotel Leo.
Excellent8.6
Facilities
Exceptional9.3
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
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Excellent
10 most recent verified ratings received by the property
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The hotel's staff is fantastic and hospitable. It offers excellent service and has easy access to restaurants, shops, and bus stops. Self-drive travelers will benefit from the free valet parking. The rooms are spacious, clean, and comfortable with good amenities such as a dryer, bathtub, and LG Styler for cleaning and sanitizing clothes. The hotel is a good value for money, including complimentary valet parking and LG Styler. Guests enjoy the delicious breakfast and beautiful views from the top floor.
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Very satisfied that it's near to major bus-stops that take you almost anywhere in Jeju. During check in around 12pm on 30Oct, the guy at reception was exceptionally helpful and did his best to advise us in English on getting around Jeju. Really appreciate his enthusiasm. It's a pity I didn't see him again to ask his name. Can't say the same for the other staff. There was this very rude 20something female staff who refused to even try to communicate in English and just shot off her replies in Mandarin. I don't expect her to speak perfect English but at least try as not all guests are Mainland or Taiwan Chinese. When I approached her, she shot the question "what do you want?" instead of "may I help you". This is very unacceptable for someone in the service industry. On a brighter note, the rooms are very well maintained and cery clean. One qualm is that there are no hooks or racks in the bathroom to hang towels. Overall, I strongly recommend this hotel. Kudos to my check in staff and housekeeping team.
Dear Sir/Madam. Thank you very much for your detailed feedback as it is highly appreciated. We took your comment in to our heart for our improvement. Kindly accept our deepest apology for our failure in delivering good service for you during the stay. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Great Service, Comfortable Stay — But Breakfast Was a Letdown I was impressed with the customer service from the moment we arrived. We were warmly greeted and checked in immediately. Helen even helped with my luggage and personally brought it to my room, which was a thoughtful touch. The room was spacious enough to comfortably fit three suitcases, and the bed and pillows were incredibly comfortable — we had a great night’s sleep. The location is also well-connected, with easy access to bus routes. That said, I was very disappointed with the breakfast. One of the main reasons I booked this hotel was because of the glowing reviews about the breakfast buffet. Unfortunately, it did not live up to the hype. The food selection was extremely limited and definitely not worth the 23,000 won per adult that we paid.
Dear. Guest. Thank you very much for your time to comment on our Hotel Leo. We have been delighted by positive aspects you mentioned. However I am sorry to hear that you were not happy with our breakfast. We learn from and use to improve from your feedback like this. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Clean hotel. We were there during the winter n no aircon but we were able to adjust the window so do not feel hot at all. The LG styler in the room helps with getting rid of any BBQ or hotpot smell. The make manager assisting with our check in was helpful, recommended us where to get hot porridge on a cold wii trf morning when it’s still not home to Check in yet. Wanted also to praise the hotel manager Helen for her helpfulness, friendliness n cheerful attitude. Whenever she is around, she never fails to brighten my day when I see her in the morning. Always ever ready to help with directions, restaurant recommendations n places to go. There was only 1 male staff tat I would like to comment on who works during one of the evening when I was there. We sleep in on that day as one of us was not well n hence missed the room cleaning times so We had no water top up in our room . I approach him after we came bAck from our dinner and requested for 2 bottles of water. He pointed his finger towards the door and say GO BUY. After explaining to him that we did not get our room cleaned n after he checked on his system then he passed us 2 bottles of water. The finger pointing n rude hand gesture was really uncalled for as he could actually check his system first before telling us GO BUY. Overall the hotel is really convenient n nice n with manager Helen and the nice male manager around. It really brings up the standard of the hotel.
Dear. Guest. Thank you very much for your time to comment on our Hotel Leo. We have been delighted by positive aspects you mentioned. However I am sorry to hear that you had inconvenience during your staying. We learn from and use to improve from your feedback like this. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely
Pros: 1. Good location 2. Feels like a new hotel 3. Very clean 4. The clothes steamer/dryer is the best. Only Hotel Leo has that kind of facility 5. With 7eleven beside the hotel and CU convenience store in front 6. Many restaurants around the hotel 7. Many shopping stores in proximity like ABC Mart and Olive Young Cons: 1. We had breakfast for 3 mornings and there in only few options. Specially June 13 breakfast everything is potato there not even bacon
Dear. Guest. Thank you very much for your time to comment on our Hotel Leo. We have been delighted by positive aspects you mentioned. However I am sorry about beakfast. We learn from and use to improve from your feedback like this. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Free airport transfer
Located in heart of Jeju
Free Wi-Fi in all rooms!
Air conditioning
“Excellent except for 1 staff”
The room is spacious and value for money considering that the location is good, nearby to many retail shops and restaurants that open till late. Upon arrival, we were very warmly welcome by Helen from reception who came out all the way to the driveway to help us with the luggages. She is the epitome of what excellent service is from a hotel. Helen has such a bright, sunshine nature with energy that is contagious. Helen speaks good English and is extremely helpful, taking time to give us recommendations and suggestions to our questions. We all felt so welcome and glad to have met Helen. Unfortunately, we cannot say the same of all the reception staff at the hotel. Most of the Korean staff are friendly and helpful but there was a particular Chinese national receptionist Jang Seong Hae who is extremely extremely rude. It is unfortunate that the hotel employs such a staff as him. He will only give the hotel a bad reputation. As a customer facing service staff, Jang Seong Hae simply gave us a very deadpan cold face when answering us about breakfast at the hotel. When my friend called the reception from the room, again Jang was impatient, rude, unhelpful and spoke in a cold tone without any warmth in his tone. We had initially wanted to let matters pass but on the last day when we were checking out, we encountered Jang again. He was sleeping on the hotel lobby sofa in full view of everyone when we were checking out at 6am. When we requested him to help book a big cab for 4 of us to the airport, he quoted us 30,000 won instead of 15,000 won which was what another receptionist had told us earlier would be the average price for big cab. We obviously refused to pay that kind of unjustified price. When we requested to book 2 normal cabs instead, Jang again in his deadpan cold face and tone told us that they will not be able to accommodate us…. 2 normal cabs not being able to accommodate 4 persons with luggages - what nonsense is that??!!?! We were very satisfied with the hotel except with this Jang Seong Hae and his service attitude. In all my travels, I have not met anyone as rude and unqualified as a reception service staff like him. Truly unfortunate. But Helen is the saving grace of the hotel and due commendation must be given to her for her excellent service.
Dear Sir/Madam, Thank you very much for your long and detailed constructive feedback as it is highly appreciated. We took your comment in to our heart for our improvement. Kindly accept our deepest apology for our failure in delivering good service for you during the stay. After our long investigation, we found that one of our team didn't pay attention for the customers and perform his duties well.. For that major in-disciplinary action, we have issued one reprimand Letters for him as his reminder. Should they make one small mistake, termination of employment will take place according to our internal policy. I really hope that you will come back to us so that we have an opportunity to showcase that we have improved. With Best Regards,